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Frequently Asked Questions

Please select a topic below related to your inquiry. Feel free to e-mail us in case you don’t find what you need.

What are the compatible devices?

iOS smartphones and tablets → ver. 12.0 or later

Android smartphones and tablets → ver. 6.0 or later

What can I do with the free version of the app?

With the free version you can use all the Terra Map basic features, with some limitation:

  • you can store simultaneously only 3 Markers, 3 Routes and 3 Tracks. To store one more of these objects you have first to remove one of the existings.
  • you can download 3 map tiles at a time. Remove the current downloaded tiles to download a new one.

How to download the maps and start using the product?

  • select the button at the bottom left (a grid with selectable tiles will appear)
  • select the tiles you want to download by tapping on them (selected areas will turn blue)
  • press the middle bottom button "Start" (the download will start, downloaded tiles will turn green)

After downloading you can zoom in and see the detailed maps.

What is the GEC Account?

The GEC Account allows you to share Aqua Map purchases with multiple devices (up to 5 simultaneously Android and Apple) and store/share tours, tracks, markers.

click here to learn more

How to enable inApp purchases in another device?

Devices with the same operating system

  • settings menu
  • restore purchases (after logging into the store with the ID used for the purchase)

Devices with different operating system

  • register your GEC Account on this website (sign in)
  • log in (within the app > settings > GEC Account) from the device where you made your inApp purchase
  • reconnect from another device with the same GEC Account, the app will enable purchases associated with the user

Can I share my position in real time?

The Live Sharing feature allows the user to share their location and information with the Terra Map community.

You will also be able to chat with other users sharing messages, markers, tours, and tracks.

click here to learn more

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Contacts

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support@terramap.app

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